Terms and Conditions

/Terms and Conditions
Terms and Conditions 2018-03-09T14:03:17+00:00

The following terms and conditions apply to all orders for the purchase of goods from the Busy Bears Paws For My Cause Online shop run by Paperworks ( Harrogate) Limited. Unit 103 Hammerain House, Hookstone Avenue, Harrogate. HG2 8ER Registered in England. Reg No: 02895804

Our contract
If you place an order online to purchase a product from Paperworks Paws For My Cause we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Delivery
Paperworks Paws For My Cause offers a standard UK delivery charge of £2.75 on all orders containing second-hand or donated products sent by Royal Mail.

We aim to dispatch all items within three working days of your order being received.

Cancellation and Returns
We offer a 28-day no quibbles returns policy (or 31 days for overseas returns), which begins from the date you received the goods. You have 14 days from receipt of your item to notify us you wish to return it, then have 14 days from notifying us to return the item. Alternatively, you can just return the item within 28 days without contacting us first. If you contact us outside of the 14-day period or fail to return the item to us within 28 days we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit www.consumerdirect.gov.uk.

When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. If your order included more than one item, you will only receive a refund of the delivery cost if you return all items within that order. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint click here.

Customs Fees & Charges for Overseas Delivery
Orders that are shipped overseas may be subject to customs duties, and these are not included in the purchase price. As the buyer, you’re responsible for these charges – unfortunately, we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you’d like any further information, you should contact your local customs office.

Security
When submitting your order you are agreeing to the purchase of goods and to allowing Paperworks Paws For My Cause to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see our Privacy Policy.

Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, Paperworks Paws For My Cause does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.